At Royal Routes UK, we prioritize the protection of your personal information and the maintenance of your trust. This Privacy Policy ("Policy") outlines our practices for collecting, using, and safeguarding the information you provide.
By using our website or services, you agree to the terms described here. If you disagree with our practices, please do not use our services. In this Policy, "we," "us," and "our" refer to Royal Routes UK, and "you" and "your" refer to you, the user.
We collect personal information as part of providing our services. While providing information is often optional, certain details are necessary for us to deliver the services you request.
We collect personally identifiable information such as your name, address, email, and phone number only when you voluntarily provide it. This may occur when you:
We do not collect personal information without your consent.
We gather your personal information through various interactions during our relationship. This typically occurs when you:
We may also receive information from third parties, such as when someone makes a booking on your behalf. The person making the booking (the "Lead Passenger") must confirm they have consent to share personal information for all travelers. If your information is shared without your consent, please notify us immediately.
We strive to keep your information accurate. Please inform us of any updates or corrections. Royal Routes UK is not responsible for losses resulting from incorrect or outdated information you provide.
We use your personal information only for the purpose it was provided, such as managing your booking or responding to enquiries. It is not publicly accessible and is accessed only as needed to perform our services. With your consent, we may also use it for marketing, such as sending updates, news, or promotions. We do not send unsolicited spam.
If you contact us, we may securely retain your details. You can request that we stop contact and delete your data at any time.
For bookings, we must collect certain details, such as:
We keep all booking data secure, use it only as necessary, and retain it only as long as required.
We may also collect personal and insurance details at the start of your trip. Afterward, you may be asked to provide feedback or a review, which we may use with your permission.
Information submitted online is used only as described in this Policy. We may use it to:
We do not share your personal information with third parties without your explicit consent. Financial transactions are processed securely through our payment provider, with information shared only as needed for payments, refunds, or related issues.
We are dedicated to protecting your personal information. We use physical, electronic, and administrative measures to prevent loss, misuse, or unauthorized access. Our security practices are regularly reviewed and updated.
We are not responsible for the privacy or security practices of third-party websites or services. We securely destroy or de-identify personal information when no longer needed or as required by law.
To provide requested services, we may share your information with trusted third parties, such as:
Necessary details like names, passport information, contact details, and special requests may be passed to suppliers involved in your travel arrangements. We take reasonable steps to ensure international or third-party providers handle your information confidentially and securely.
By joining a Royal Routes UK trip, you agree that photos or videos taken during your holiday which may include you can be used for our promotional and marketing purposes without compensation. They may appear in brochures, advertisements, our website, or social media.
We may also use your written feedback, testimonials, or reviews for marketing, both online and in print.
If you voluntarily send us photos, videos, or content, you confirm it is yours and grant us a royalty-free, perpetual license to use, edit, and distribute it for marketing. If you do not wish your image or feedback to be used, please notify us in writing before or during your trip.
We may use or disclose your personal information when reasonably necessary to comply with laws, regulations, or legal processes; protect our site's security; fulfill your requests; or cooperate with law enforcement.
If legally required, such as by a court order, we will disclose only the necessary information and take reasonable steps to protect your privacy.
Our website uses cookies — small files stored by your browser — to enhance your experience by remembering preferences and helping us improve our services. Cookies may also track visits and interactions.
We use both session cookies (deleted when you close your browser) and persistent cookies (which remain for a set time or until you delete them).
For any questions, concerns, or complaints about your personal information or this Policy, please contact your travel consultant or reach us at:
We take privacy seriously and will address any issues promptly.
