Website Terms & Conditions

Passports for all the passengers need to be valid for at least 6 months beyond the period of your stay. It is important that your passport is in immaculate condition. Any wear and tear will result in the document being deemed mutilated or damaged. In such cases, we strongly recommend that you renew your passport or seek guidance from the relevant authorities.

If you are traveling to the USA it is mandatory that you have a machine readable passport. You must ensure that your passport and visas are valid for all destinations on your journey, including transiting airports. If your selected flight is a two stop flight as part of the itinerary, it is your responsibility to organize the transfer to the right airport and also check the transit visa requirement. In addition, if you have booked a code-share flight, this may involve terminal changes and therefore transit visa. Please consult the relevant Embassy, Consulate or airline for this information. We regret we can accept no liability if you are refused entry onto any flight or into any country due to failure on your part to carry the correct passport, visa or other documents required by any airline, authority or country.

Health
Recommended inoculations for travel may change at any time. It is your responsibility to ensure that you obtain all recommended inoculations, take all recommended medication and follow all medical advice in relation to your trip.

We strongly suggest you read the full Terms & Conditions prior to confirming your booking/reservation with our Consultants.

Your booking is guaranteed after full payment has been made. You may also secure the fare (not the taxes) against a reasonable deposit, which will be non-refundable.

Any changes/amendment, except for increasing the number of passengers to your booking/reservation, are subject to fare restrictions/seasonality and availability at the time of making the changes.

You must pay the balance by the due date shown on the confirmation. Please note that for some telephone bookings full payment may be required immediately, i.e. before you receive confirmation. If this applies you will be advised when the booking is made. It is very important that you pay balances when due because failure to do so may lead to the cancellation of your holiday and still leave you liable to the cancellation charges.

If you wish to change any item — other than increasing the number of persons travelling in your party — and providing we can accommodate the change, you will have to pay an amendment fee per person. These fees can vary greatly and will be advised at the time changes are made. All changes must be confirmed to us in writing. Please be aware that some travel arrangements cannot be changed once a reservation has been processed and therefore amendment charges could be as great as the total cost of your holiday. Certain travel arrangements (e.g. restricted fare tickets) cannot be changed or cancelled after a reservation has been made and any alteration will incur a 100% cancellation charge.

Booking is guaranteed after full payment is taken and can be secured against a non-refundable deposit.

As we act only as a booking agent for the third party suppliers of your individual components, we have no liability if they are deficient in any way, nor do we have any liability for loss, personal injury or death however incurred unless caused by our negligence.

Force Majeure is a provisional clause in a contract that excuses a party from not performing its contractual obligations that becomes impossible or impracticable, due to an event or effect that the parties could not have anticipated or controlled. These events include natural disasters such as floods, earthquakes and other "acts of God," as well as uncontrollable events such as war or terrorist attack or any outbreak of contagious diseases. Force majeure clauses are meant to excuse a party provided the failure to perform could not be avoided by the exercise of due diligence and care.

Being disrupted on your holiday as a result of a sudden or chance occurrence isn't the greatest feeling; however, having Force Majeure on your travel insurance policy will save you a lot of hassle if you're affected. Generally, force majeure is not offered as standard on policies — however, you may find it as an extension or a policy add-on.

The policy will cover you for natural disasters or major incidences such as storms, floods, earthquakes, extreme weather conditions and any outbreak of contagious diseases.

In order for cover to be available, the incident must occur after the date you purchased your policy. If cover is purchased after the incident happened it is classed as a 'known event' and will not be covered by the travel insurance policy.

It is your responsibility to ensure that you are adequately insured. We strongly recommend that you take out insurance, which should include cover against the cost of cancellation by you and assistance (including repatriation) in the event of accident or illness.

Should your flight be cancelled your rights and remedies will be governed by the airline's conditions of carriage. As a result you may be entitled to:

1. Carriage on another flight with the same airline without additional costs;
2. Re-routing to your destination with another carrier with or without additional costs;
3. Receiving a full refund which we receive back from the supplier/airline; or
4. Some other right or remedy.

If a schedule change occurs to your itinerary prior to our receipt from you of the full price, or prior to the issue of your tickets (on either the outbound or return flight) we will do our best to notify you on behalf of the carrier. Should a schedule change occur to your itinerary after full balance/ticket issue, on both the outbound or return flights the relevant supplier's decision will be final and amendment charges may apply.

The following documents are necessary when collecting the car: Passport or ID, driving licence and a valid credit card in the name of the main driver on the contract.

All drivers must be over 25 years old and under 70 years old and in possession of a valid driving licence for at least three years.

Where deposits are required to be made with the car rental supplier, a major credit card is usually required for these purposes. The credit card holder should be the main driver otherwise additional charges may apply. Direct debit cards are not accepted for deposit purposes and cash deposits are seldom accepted (please check when booking if deposits are required and other information).

If you have any special requests, please advise us at time of booking. Although we will endeavour to pass any such requests on to the relevant supplier, we regret we cannot guarantee any request will be met. Infant meals must be requested by the client at the time of booking. Failure to meet any special request will not be a breach of contract on our part. If you have any medical problem or disability which may affect your booked arrangements, you must advise us in writing at the time of booking giving full details. If we feel unable to properly accommodate your particular needs, we must reserve the right to decline/cancel your booking.

It is your responsibility to ensure you follow all reconfirmation instructions which will be shown either on the front of your invoice or on your travel documents. However, we strongly recommend that you reconfirm all flights, hotel, transfer, car hire and excursions 72 hours before departure should there be any changes to the schedule. The Company will not be liable for any additional costs due to your failure to reconfirm your reservation. Airlines from time to time change their flight schedule and it may not be possible to advise you once you have departed or if we are unable to contact you. The easiest way to do this is to log onto your airline's Manage My Booking using your airline check-in reference which will be on your e-ticket.

You must check in at the airport at least 3 hours before departure for long haul travel and 2 hours for short haul. We cannot be responsible for you missing a flight due to lateness in check-in at the airport or failing to reconfirm your flight.

Most airline tickets are now 'e-tickets' and as such will normally be e-mailed, or a copy posted, within 7–10 working days of receipt of full payment or no later than 14 days before departure. E-tickets can also be collected at the airport of departure. All other documentation, payment receipts, hotel vouchers, transfers etc. will be sent at the same time either by e-mail or to the address of the person paying for tickets. It is the customer's responsibility for any documents lost in the post/email; therefore we strongly suggest that all documents are sent by recorded delivery. Prices can be obtained when booking.

The new immigration rules introduced by South Africa in June 2015 relating to travelling with children remain in force. Parents travelling with children (under 18) will be asked to show the child's full unabridged birth certificate. The full unabridged birth certificate should list the child's details and both parents' details. The abridged (short) birth certificate which only lists the child's particulars will not be accepted. The South African Department of Home Affairs are not accepting uncertified copies of birth certificates or copies of the parents/guardians identification. For further information please visit gov.uk/foreign-travel-advice/south-africa.

If you are travelling within the EU, you may bring back any food products as long as they are free from diseases and are for your own consumption. If you are travelling outside the EU, many animal products are banned from being brought back into this country. For more details please refer to gov.uk/guidance/personal-food-plant-and-animal-product-imports.

Please seek advice on recommended vaccinations and other precautions from a health professional — either a GP, a practice nurse, a pharmacist or a travel health clinic — ideally at least eight weeks before departure. Further travel health advice can be found at fitfortravel.nhs.uk and nathnac.net.